CPR-SOS Privacy, Cookies, and T&C Policies

CPR-SOS Cancellation & Refund Policy

Last updated: February 2026

​We understand that emergencies happen, after all, that’s what we train for! However, because our classes have limited spaces and we like to maintain specific instructor-to-student ratios, we have implemented the following sliding scale for cancellations and refunds.

Refund Schedule.

​The amount retained by CPR-SOS depends on how much notice is provided prior to the scheduled course start time:

Notice Provided   /    Refund Amount   /   Fees Retained by CPR-SOS.

28+ Days  /  100% Refund   /   0%   (Full Refund)

27–21 Days /  75% Refund   /   25% Processing Fee

20–14 Days  /  50% Refund   /  50% Late Cancellation Fee

Less than 14 Days  /  0% Refund   /  100% (Non-refundable)

No-Show  /  0% Refund   /   0% (Non-refundable)

• ​Rescheduling: If you need to move your training date, you may do so once at no cost if the request is made at least 14 days before the event. Rescheduling requests      made within 14 days of the event may be subject to a £50 rescheduling fee.
• ​Digital Materials: Any fees associated with digital manuals or online "blended      learning" keys already redeemed are non-refundable and will be deducted from the total refund amount.
• ​Course Cancellations by CPR-SOS: In the unlikely event that we must cancel a class due to low enrolment, weather, or instructor emergency, students will be offered a 100% refund or a priority transfer to a future date.

​How to Cancel.

To initiate a cancellation or request a reschedule, please email: contact@cpr-sos.com or call: 07930 55 44 72. The timestamp of your email or voicemail will be used to determine your refund tier.

CPR‑SOS Privacy Policy

Last updated: February 2026

This Privacy Policy explains how CPR‑SOS (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or use our CPR training services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CPR‑SOS

Bushey, Hertfordshire, United Kingdom

Email: contact@cpr-sos.com

Website: www.cpr-sos.com

We act as the Data Controller for the personal data we collect.

2. Information We Collect

We collect and process the following types of personal data:

Information you provide directly

• Name and contact details (email, phone number, organisation name)

• Booking information for CPR training sessions

• Payment details (processed securely by third‑party providers; we do not store card information)

• Any information you provide via contact forms or email

Information collected automatically

• IP address

• Browser type and device information

• Website usage data (pages visited, time on site)

• Cookies and similar technologies (see Section 10)

Information from organisations

If your employer books training on your behalf, we may receive:

• Your name

• Your work email or contact details

• Attendance information for training records

3. How We Use Your Information

We use your personal data to:

• Provide CPR training services

• Manage bookings, payments, and customer accounts

• Communicate with you about your training or enquiries

• Issue training certificates where applicable

• Improve our website and services

• Maintain internal records and comply with legal obligations

• Send updates or marketing communications (only with your consent)

4. Legal Bases for Processing

We process your data under the following lawful bases:

• Contract – to deliver training services you have booked

• Legitimate interests – to operate and improve our business

• Consent – for marketing communications

• Legal obligation – for tax, accounting, and insurance requirements

5. How We Share Your Information

We may share your data with:

• Payment processors (e.g., Stripe, PayPal)

• Email and communication providers

• Website hosting and analytics providers

• Accreditation or certification bodies, if required for your training

• Your employer, if they arranged the training

We never sell your personal data.

6. International Transfers

Some service providers may store data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as:

• UK GDPR‑approved Standard Contractual Clauses

• Adequacy decisions for the destination country

7. Data Retention

We keep your personal data only as long as necessary:

• Training records: up to 7 years (for insurance and legal purposes)

• Contact enquiries: up to 12 months

• Marketing data: until you withdraw consent

• Financial records: 6 years (legal requirement)

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [insert email].

9. How We Protect Your Data

We use technical and organisational measures to protect your information, including:

• Encrypted website connections (HTTPS)

• Secure password‑protected systems

• Access controls for staff

• Regular security reviews

10. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality

• Analyse website traffic

• Remember your preferences

You can manage or disable cookies through your browser settings. A full Cookie Policy can be provided separately if needed.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Cookie Policy for CPR‑SOS

Last updated: February 2026

🍪 Overview

This Cookie Policy explains how CPR‑SOS (“we”, “us”, “our”) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy.

Cookies help us understand how visitors use our site, improve functionality, and deliver a smoother experience.

🍪 What Cookies Are

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device and remember certain information about your visit.

🍪 Types of Cookies We Use

1. Essential Cookies

These are required for the website to function properly. They enable features such as page navigation and secure access to forms.

2. Analytics Cookies

Used to understand how visitors interact with the site. This may include:

• Pages visited
• Time spent on the site
• Browser and device information

We typically use tools such as Google Analytics or similar services.

3. Preference Cookies

These remember your settings and choices, such as cookie preferences.

4. Marketing or Tracking Cookies

Used only if you consent. These help us understand the effectiveness of marketing campaigns or allow relevant ads to be shown.

🍪 How We Use Cookies

We use cookies to:

• Improve website performance
• Analyse visitor behaviour
• Remember your preferences
• Ensure security and fraud prevention

We do not use cookies to collect sensitive personal data.

🍪 Managing Cookies

You can control cookies through your browser settings. You can:

• Block all cookies
• Delete existing cookies
• Allow only certain types

Blocking essential cookies may affect website functionality.

🍪 Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

Terms & Conditions for CPR‑SOS

Last updated: February 2026

📘 Introduction

These Terms & Conditions govern your use of the CPR‑SOS website and the booking of CPR training services. By using our website or booking training, you agree to these terms.

📘 About Us

CPR‑SOS
Bushey, Hertfordshire, United Kingdom
Email: contact@cpr-sos.com
Website: www.cpr-sos.com

📘 Use of Our Website

You agree to use our website lawfully and not to:

• Attempt to gain unauthorised access to systems
• Disrupt website functionality
• Copy or misuse content without permission

All content is owned by CPR‑SOS unless otherwise stated.

📘 Booking and Payment

• Training sessions can be booked directly by email, or phone.
• Payment terms will be confirmed at the time of booking.
• We reserve the right to decline or cancel bookings where necessary.
• Prices may change, but confirmed bookings are not affected.
• In order to secure a booking a non-refundable deposit of 35% is required at the time of booking.

📘 Cancellations and Refunds

• Cancellations must be made in writing.
• Not including the non-refundale deposit, refunds of the remaining 65% (if any have been paid prior to the course date) depends on notice period:
  • More than 21 days: full refund
  • 21–14 days: 50% refund
  • Less than 14 days: no refund
• If CPR‑SOS cancels a session, a full refund or alternative date will be offered.

📘 Training Delivery

We aim to deliver high‑quality CPR training to businesses.
Participants must:

• Follow trainer instructions
• Behave safely and responsibly
• Notify us of any medical conditions that may affect participation (optional and voluntary)

We are not liable for injuries caused by unsafe behaviour or failure to follow instructions.

📘 Certificates

Where applicable, certificates may be issued after successful completion of training.
Validity periods depend on the type of training and industry standards.

📘 Liability

Nothing in these terms limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

Otherwise, CPR‑SOS is not liable for:

• Loss of business
• Loss of profits
• Indirect or consequential losses

📘 Data Protection

We process personal data in accordance with UK GDPR.
See our Privacy Policy for full details.

📘 External Links

Our website may contain links to third‑party sites. We are not responsible for their content or policies.

📘 Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.